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How We Work

Our Approach

We love what we do and like working with smart, engaged people who are doing their best to improve the world.

  • We take on a limited number of projects each year so that we can give our clients our undivided attention
  • We have a low-key approach that makes us comfortable and easy to work with.
  • We help our clients think more comprehensively than they have before about their goals and how to achieve them.
  • We tell our clients the truth about what we've learned about their programs - what's working and what isn't.
  • We dig deeply into projects to come up with new information.
  • We have fun working with our clients!

Typical Services and Tools

We offer a range of services - from short editing projects to
in-depth case studies - depending on our client's needs.
We typically use the following tools:

1. Case Studies

Case studies provide practical information about client programs that can guide or improve their or others' efforts. Typical case studies provide context about why a program was undertaken, talk about adjustments made along the way, highlight key accomplishments, and discuss significant learnings, including missteps, that can be useful for our clients or others seeking to undertake similar work. case study examples

2. Synthesis Reports

Synthesis reports take complicated information and distill it to a clear, succinct story that is accessible to key audiences such as foundation boards. They provide context and big picture outcomes that such audiences need. synthesis report examples

3. Funder Guides and Issue Briefs

Funder guides and issue briefs provide real-world information that funders and others can use in approaching their work. They focus on pressing issues facing funders and other audiences and present both new ways of thinking and promising practices to consider. funder guide and issue brief examples

4. Teaching Case Studies

Teaching case studies provide a rich narrative of a story in which individuals and groups must make decisions or solve a problem. Those who read and participate in a classroom-style discussion of teaching cases have an interactive and engaging means of grappling with similar decisions that they are wrestling with. teaching case examples

5. "Translating" Research and Evaluation into Clear English

These documents describe complex research and evaluation in clear and lively terms that key audiences can grasp. We often build these documents on original research or evaluation and include new information to make the work compelling to a specific audience. research and evaluation re-write examples

6. Lessons Learned Reports

These reports capture and distill lessons learned from multi-million dollar projects that our clients have funded or participated in. lessons learned examples


To learn more about the services we offer go to Writing Samples.

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